6 Online and Offline Customer Journey Mapping Tools: Make Customer Journey Map Easily

Do you want to know more about your customers? Or do you want to know how your customers react toward your products? Well, a customer journey map is what you need. This kind of map depicts the customers’ point of view and the flow of their interactions with your brand. And so, if this is what you want to achieve, then the need for the best customer journey mapping tool is inevitable. This is because producing a good map for this task will only be possible if you have the right tool to use because that is the only bottom line of it. Therefore, let’s come and see the fantastic six tools as you continue to read the full content below.

• Part 1. 3 Best Customer Journey Mapping Tools Online
• Part 2. 3 Remarkable Customer Journey Map Makers on Desktop
• Part 3. Comparison of the Tools
• Part 4. FAQs about Customer Journey Mapping Software

Part 1. 3 Best Customer Journey Mapping Tools Online

Three of the most appreciated mapping tools online are collated below. Online tools are perfect for those looking for the most accessible ways to ponder.

1. MindOnMap

MindOnMap is one of the best customer journey mapping tools online that offers a free service. It is a tool that is capable of creating journey maps with themed templates, various styles, icons, shapes, etc., persuasively and creatively. Furthermore, it makes no difference to other famous customer journey map makers. Because regarding accessibility and flexibility, you can access it utilizing any device with internet and browser. Likewise, it is flexible in providing you with templates and options. These you can use to illustrate the actual state of your customers by enabling you to input your customers’ pictures.

On top of that, you will also be impressed at how this online customer journey mapping tool lets you experience the smoothest creation procedure. Imagine that even if you are a first-time user, it will give you a familiarity vibe, for it promotes effortless mastery through its hotkeys feature. So, the bottom line is that you shouldn’t miss utilizing this fantastic online tool if you want a nice and friendly map maker.

2. Lucidchart

Lucidchat is another customer journey map maker that will make you a good deal online. This online maker comes with elegant templates that you can customize freely with its comprehensive formatting options to choose from. Moreover, Lucidhcart lets you easily share and visualize your data findings and helps you increase your customer engagement and revenue. However, Lucidchart is not a completely free tool to use. Although it provides a free plan, it also comes with a paid program with its most refined.

3. Custellence

Lastly, we have Custellence, a customer journey map tool that designs very well. It is infused with a flexible mapping structure, outstanding image collection, curve lanes, and more. Furthermore, this Custellence, like the other two remarkable mapping tools online, enables you to share your customer journey map with your team members easily. This fact also applies to its simple interface that makes its users’ learning process very fast. However, the free plan this tool offers is limited to only one journey map, with 60 cards and an exportation PNG.

Part 2. 3 Remarkable Customer Journey Map Makers on Desktop

Let us now meet your desktop’s three best customer journey mapping software. These three are also capable of catering to your mapping creation offline.

1. Sketch

If you are looking for a clean and simple interface, then Sketch is something that you need to consider. It is software that lets you design your journey map from scratch while working with your team via its real-time collaboration feature. This means you can expect your team to add their ideas to your project within a remote process. What is more impressive is that Sketch has a mobile mirror app that allows you to view your journey map using your phone.

2. Microsoft Visio

Microsoft Visio is another software with a totality application for diagramming and mapping. Furthermore, Visio has multiple icons and templates for creating different illustrations, such as mind mapping, flowcharting, and diagramming. It is one of Microsoft’s trusted and intact products with open technical support for its consumers. Another significant reason to choose Visio is its broad support in nearly all file formats for its export function.

3. PowerPoint

Another capable Microsoft product to look out for as a customer journey map maker is PowerPoint. Being one of the office suites of Microsoft, PowerPoint has been exploited to be as efficient as the other mind-mapping tools out there though it's purposely made for presentations. Likewise, numerous illustrations are present in this software, as its SmartArt feature comes with many different shapes, arrows, and templates.

Part 3. Comparison of the Tools

Part 4. FAQs about Customer Journey Mapping Software